Monday, May 05, 2008

Problems with E Bike Motorycle Insurance

I have been with E Bike a number of years so this year I decided to renew with them again. Then the problems started. I renewed my insurance on 10.4.08, paying by credit card. On the following Monday 14.4.08 I had a letter from E Bike, thanking me for the renewal and please find enclosed the details of your direct debit payments for the next 12 months. Was I paying twice...... I rang them up, computer error. Ah well I accepted that, but it gets better, on the Friday I get a letter from E Bike saying 'Sorry to hear that you have cancelled your insurance'. I have been running around for a week without any. I was fuming and it took me 5 and a half hours to get through to them on the help line.
I went onto Tesco in the meantime and got a quote with A Quote cheaper than E Bike and with better cover, Helmet and leathers, breakdown included.
Instead of £210.00, now paying £200.00 for 3 bikes, and it includes business use. Arranged via Nowich Union.
I demanded compensation off E Bike and got £25.00, and an e-mail with an appology. Computer error and poor staffing levels..........Yea OK !

2 comments:

Charity said...

Do people still make mistakes with insurance. Why were they employed anyway. So sorry about your messed up moments am sure all will work out.
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Anonymous said...

Being able to understand the risk of using an ATV will be helpful. This vehicle will not assure your safety even any type of vehicle. We should know the importance of insurance in our lives and how it can help us.

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